When does a media apology do more damage to reputation than restore it.

One of the most widely read and consumed stories in any media is the ‘correction’. They draw attention in the way only schadenfreude and imagined ferocious conflict can. Even small ‘apology’ stories are well known to get a lot of attention. A recent example involved the SMH / Age coverage of former Australian cricket captain Michael Clarke’s […]

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Recovering from a blunder – Corrs Vs Minter Ellison

Every business (and every individual) occasionally does or says something they regret. Sometimes it’s just doing the wrong thing, sometimes its expressing something poorly and sometimes it’s just poor timing. When it gets into the public domain or the media it’s what happens next that matters. Do you admit a mistake and apologise or do

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Will hypocrisy and cynicism be the exception or the rule for ESG?

Last month Deutsche Bank in Germany was raided by law enforcement on a suspicion of fraudulent advertising for sustainable investment funds by its DWS unit. The allegation is that the retail money management business engaged in ‘greenwashing’ in which its environmental, social and governance (ESG) funds were sold under false claims. Such allegations are becoming an

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Scottie from Marketing Vs Hot Albo Vs the invisible man Vs Fat Clive

With a Federal election likely in early May we will probably face a long summer of political campaigning. Most pundits seem convinced that after the electorate rejected a policy heavy pitch from Bill Shorten at the last election, we won’t be seeing much of policy substance this time around. So, if it’s a ‘froth and

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